Customer Success Manager
Snoeks Automotive is looking for a people person who enjoys working in a technical environment. The Customer Success Manager is the driving force within a product team that is primarily responsible for keeping a core Snoeks product relevant and attractive. To do so requires the ability to quickly adapt to different situations and switch between key stakeholders: car manufacturers, suppliers and colleagues. Confidence and ownership are considered critical success factors.
“As Customer Success Manager you are the expert and connector in one.”
Client Relations
You are the point of contact for our clients during the product’s life cycle for adaptations, after-sales set up and general matters.
- Workload: 50%;
- Completed higher level education (bachelor) in a commercial direction or (technical) business studies;
- Requires confidence and initiative in creating new relations and maintaining existing ones;
- Likes to socialize and gets energy by helping customers solve issues;
- Willing and able to travel to and from (international) locations while being stationed in Nieuw-Vennep;
- Preferably a few years of experience working in a customer contact or account management position.
Product Management
You look after the interests of our customers by mobilizing the Snoeks organisation to accommodate modification requests (within agreed scope, requirements and timelines).
- Workload: 35%;
- Eager to continue learning-on-the-job, including technical complexities;
- Basic project management skills are a distinct advantage.
Team Coordination
You take the lead in a multidisciplinary customer care team and, together, you drive customer satisfaction.
- Workload: 15%;
- Fluency in the German and English languages;
- Communicator pur sang;
- Thick-skinned and resilient;
- Trustworthy as owner of the change process for the products you oversee.
We offer:
You’ll join an enthusiastic, ambitious and international organisation. Besides working hard, we value a lighthearted atmosphere and a good sense of humor. We are proud of the way we work and grow together.
In short we are a people centric, energetic family business with ample opportunity for personal and professional growth on all levels. You will be able to work directly with European car manufacturers and contribute to an already strong Snoeks brand focused on quality and innovation. We offer the freedom to further develop your job within the business context.
Fulltime employment comes with a total of 38 holidays. Moreover, we have an attractive retirement plan (CLA of “Metaal & Techniek”) and organise frequent outings and celebrations.
Questions? Please contact our HR colleagues!
hrm@snoeks.com
Application procedure:
1. Complete the application form.
HR considers your application and will respond within 1 week.
2. First introduction
Together we make an appointment to get to know each other, either in-person or virtual.
3. Follow-up conversation
In case we seem to have a solid match on personal characteristics and mutual job expectations, you will be invited for a more in-depth interview.
4. Working conditions and contract
After the second interview both you and Snoeks have a better understanding of what a collaboration would look like. In case both parties are eager to work together, a job offer follows.
Apply here
Do you want to be part of the Snoeks team? Apply now!